Dream Urlaub GmbH — Terms & Conditions

Company: Dream Urlaub GmbH
Registered Office: Vienna, Austria
Company Registration No.: FN 661032 g
Currency: EUR (€)
Applicable Law: Republic of Austria

1. Access and Use of Services

1.1 License Grant

Dream Urlaub GmbH (“Dream Urlaub”) grants authorized partners (“Client”) a non-exclusive, non-transferable license to access and use its online platform, including the B2B web portal and/or REST API (XML) integration, to purchase and distribute travel-related services such as hotels, flights, transfers, tours, and packages (“Travel Services”).

1.2 Authorized Use

The Client is permitted to use the system exclusively for providing Travel Services to its customers. Resale, sublicensing, or unauthorized third-party access is strictly prohibited.

1.3 Client Obligations

The Client must ensure transparency and accuracy in:

Listing inclusions/exclusions for each service.
Explaining cancellation, amendment, and “no-show” policies.
Disclosing all applicable local taxes, resort fees, and payable charges.

2. Pricing and Payment

2.1 Pricing Policy

All rates displayed on Dream Urlaub’s B2B portal or API are net prices, exclusive of any applicable tourist or city taxes. Resort or local fees must be paid directly by the end customer.

2.2 Confidentiality of Rates

All pricing and commercial data are confidential and must not be shared with third parties.

2.3 Payment Terms

All bookings must be prepaid via Dream Urlaub’s wallet system.

Each booking amount is deducted automatically from the Client’s wallet.
Sufficient wallet balance must be maintained at all times.
Failure to maintain balance may lead to booking cancellations or penalties.

2.4 Payment Responsibility

Payments must be made in full in EUR (€), free of deductions for bank or exchange fees.

2.5 Deposit or Credit Line

Dream Urlaub may offer a deposit, credit line, or bank guarantee option at its discretion. The Client must comply with any associated limits and repayment terms.

3. Cancellations and Amendments

3.1 Provider Policies

All cancellations and amendments are subject to the specific terms of the respective service providers (hotels, airlines, etc.).

3.2 Client Responsibility

The Client must comply with each supplier’s cancellation and modification timelines.

3.3 Liability

The Client assumes full financial and legal responsibility for any penalties or losses caused by non-compliance with supplier terms.

4. Term and Termination

4.1 Term

This cooperation is valid for three (3) years from the Effective Date unless terminated earlier.

4.2 Renewal

It automatically renews for one-year periods, unless either Party gives written notice of non-renewal 30 days prior to expiration.

4.3 Termination for Breach

Either Party may terminate immediately if the other materially breaches obligations and fails to cure such breach within 30 days of written notice.

4.4 Termination for Convenience

Dream Urlaub may terminate this Agreement at any time with 30 days’ written notice.

5. Force Majeure

Dream Urlaub shall not be liable for delays or non-performance due to causes beyond its control, including but not limited to natural disasters, wars, pandemics, strikes, communication failures, or non-performance by suppliers.

6. Confidentiality and Data Protection

6.1 Confidentiality

Both Parties agree to maintain confidentiality over all commercial, technical, and proprietary information exchanged during the relationship.

6.2 Data Protection Compliance

Each Party shall comply with applicable data protection laws, particularly the EU General Data Protection Regulation (GDPR) and Austria’s Data Protection Act (DSG).

6.3 Data Security

Dream Urlaub employs advanced technical and organizational measures to protect all personal data and transactions, including:

PCI DSS Level 1 certified payment gateways
SSL 256-bit encryption
Secure access control for user accounts

6.4 Data Retention

Personal data will be stored only for as long as necessary to fulfill contractual or legal obligations.

6.5 Duration of Confidentiality

Confidentiality obligations remain valid for two (2) years after termination of cooperation.

7. Payments, Refunds, and Fraud Protection

7.1 Accepted Payment Methods

Payments may be made via wallet, bank transfer, or credit card before applicable cancellation deadlines.

7.2 Refund Policy

Refunds for eligible cancellations are credited to the Client’s wallet or original payment method.
Chargebacks are not permitted for:

Issued and used airline tickets
Non-refundable hotel or travel services
Services already utilized

7.3 Account Settlement

A final wallet statement will be issued upon termination. Any positive balance may be refunded upon written request.

7.4 Payment Deadlines

Dream Urlaub reserves the right to cancel bookings if payment is not received within the required timeframe.

7.5 Discrepancies

All discrepancies must be reported within 5 business days of receiving payment statements. After this period, statements are deemed accepted.

8. Disputes and Governing Law

8.1 Dispute Resolution

The Parties shall first attempt to resolve disputes amicably.
If unresolved, disputes shall be submitted to arbitration under the Vienna International Arbitral Centre (VIAC) in Vienna, Austria.

8.2 Governing Law

These Terms & Conditions are governed by and interpreted under the laws of the Republic of Austria.

9. Miscellaneous

9.1 Entire Agreement

These Terms & Conditions and related documents constitute the entire agreement between Dream Urlaub and the Client.

9.2 Amendments

Any modification must be made in writing and signed by both Parties.

9.3 Severability

If any provision is deemed invalid, the remainder shall remain in full effect.

9.4 Notices

All communications must be made in writing and delivered to the registered addresses or official business emails of both Parties.

9.5 Language

The English version of these Terms shall prevail in case of translation discrepancies.